Use Radly in Your Language: Booking Medical Imaging in Chinese, Vietnamese, Arabic & Greek

Victoria is one of the most multilingual places in Australia - hundreds of thousands of Victorians speak a language other than English at home. Yet booking medical imaging has traditionally meant navigating English-only websites and phone calls.

Radly's interface is available in five languages:

• English • Mandarin (simplified Chinese / 中文) • Vietnamese (Tiếng Việt) • Arabic (العربية) • Greek (Ελληνικά)

When you switch languages, the whole experience changes - menus, buttons, search filters, clinic information labels, and booking forms all appear in your chosen language. You can search for imaging clinics by suburb, compare bulk-billing options, read opening hours, and submit a booking enquiry without needing to translate anything yourself.

Changing the language takes a couple of taps:

1. Look for the globe icon in the navigation bar at the top of any Radly page 2. Tap or click it to see the list of available languages 3. Select your language - the page updates immediately

Your choice is remembered, so the next time you visit Radly the site loads in your language automatically. You can switch back to English (or any other language) at any time using the same globe icon.

The language setting works on both mobile and desktop, so you can browse clinics on your phone in Vietnamese and later finish your booking on a computer in the same language.

You'll notice one deliberate exception: medical terms - particularly scan names like "MRI", "CT scan", "X-ray" and "Ultrasound" - stay in English even when the rest of the interface is translated.

This is a safety decision. Your referral from your doctor is written in English, and the scan name on it must match the scan you book. If Radly translated "MRI lumbar spine" into another language, you'd have to translate it back to check it against your referral - introducing a real risk of booking the wrong scan.

By keeping scan names in English, you can hold your paper referral next to your screen and match the words exactly, letter for letter. Everything around the scan name - the explanation of what the scan involves, preparation instructions, and booking steps - appears in your chosen language.

The interface language is only half the picture - many patients also want to speak their own language at the clinic itself.

Clinics on Radly can list the languages spoken by their staff, and you can filter search results by language. If you search for an ultrasound in Melbourne's north and filter by "Vietnamese", you'll only see clinics where at least one staff member speaks Vietnamese.

This matters most at reception and during the scan itself: explaining your symptoms, understanding preparation instructions (like fasting or drinking water beforehand), and asking questions about billing are all much easier in your first language.

Keep in mind that staff availability varies by day, so if speaking your language at the appointment is important, mention it in your booking enquiry so the clinic can schedule accordingly.

A few practical tips for booking and attending imaging appointments with limited English:

• Always bring your paper referral - it contains everything the clinic needs in writing, so you don't have to explain the scan verbally. See our guide on what to bring to your appointment. • Bring your Medicare card and any concession cards • Use TIS National - the Australian Government's Translating and Interpreting Service offers phone interpreters in over 100 languages. Call 131 450 and ask them to connect you to the clinic. The service is free for most medical appointments. • Ask a family member to join you - clinics generally welcome a support person who can help interpret • Book through Radly rather than phoning - a written booking enquiry avoids phone-call misunderstandings, and the clinic replies with your appointment details in writing

If anything about your referral or scan is unclear, ask your GP to explain it before your appointment - many GP clinics also offer interpreter support.

Here's what the whole journey looks like in your chosen language:

1. Switch Radly to your language using the globe icon 2. Search by scan type (in English, matching your referral) and your suburb 3. Filter results by languages spoken, bulk billing, or accessibility as needed 4. Compare clinics - ratings, opening hours, and pricing labels all appear in your language 5. Submit a booking enquiry with your details and preferred times 6. The clinic contacts you to confirm - mention if you'd like an interpreter or a staff member who speaks your language

For more on choosing between clinics, read our guide on how to choose an imaging clinic, and if it's your first scan, our guide to your first imaging appointment walks through what to expect.